Term

1-Ordering

Online order only

2-Pricing

All prices are wholesale price. No discount will be allowed.

3-Color

In the case of having different colors of the item, "Mix" colors are the all colors shown just like the picture. The colors may not be evenly taken. It may be a few more for one color than the other upon the stock availability. If you want the certain color in the mix, you need to ask us if it is possible to get Only that color or mark your request in "customer comments" box after you check out.

4-Shipping

The shipping charges includes handling fee. Minimum shipping charge is applied for small order.

Normal Delivery time (Working days) *The same date for the order placed is the ordering date, which is not counted as a delivery day. *Ground shipping can not be applied for PO Box, military base, Hawaii, Alaska and islands addresses.

We will send out the order in time upon receiving the order. It may be delayed for shipping when the item is in restocking or other shipping delay (such as delay by US postal or UPS).

5-Tracking For tracking your order, please email your order number, bill to name, telephone to: sales@msteddybear.us

6-Payment Via Payment button-we take Visa, MasterCard, Discover,American Express Via calling through telephone-we accept Visa, MasterCard, American Express, Discover,debit card and any other credit term upon approval.

7-Order lost It may happen during the shipping (lost by carriers). We will resend the order by THE SAME SHIPPING METHOD YOU CHOOSE with any charges. We have no responsibility to send it by upgrade shipping ( Priority or Express mail) unless you can pay for the difference for the upgrade shipping method.

8-Shipment delayed or held It may happen when the credit card is declined or we are in holiday's seasons. We will not have responsibility to upgrade the shipping method without extra charge.

8-Return policy If you are not satisfied with your order, you have to return it within 21 days after the shipping date. Your order will be replaced/exchanged or we will refund the order full amount to your SAME credit card after we receive the return . You will pay the shipping to send it back. We can not arrange any pick-up service for returning.

Returns (for any reasons) received after 30 days from the shipping day (orders to you) will be charged 25% restocking fee.

Returns (for any reasons) received after 60 days from the shipping day (orders to you) will be charged 50% restocking fee.

Returns (for any reasons) will not be allowed after 90 days from the shipping day (orders to you)

You do not need to call or email us to obtain the refund authorization. Please send back with the cheapest way you can find ( UPS ground, or Fedex ground, US postal parcel).

In the case of returning of the order due to wrong address being provided or undeliverable address, due to refusing to accept the order, the shipping charges can not be refunded. The freight will be charged again for any re-shipping required.

All returns must ship to the shipper address in the shipping label.

9-Personalization It may take longer to do personalization after you place the order upon the quantity,holiday seasons.. Normally it takes 1-2 days to be ready for shipping. It may take 3-5 days during busy season. Please call us if you need them asap.

9-Free Gifts or Promotion:

No exchange for the free gifts or promotion item. We will not charge the shipping for the free gifts. .